BWY Customer Service
- fishheadbarandgrill
- Captain
- Posts: 501
- Joined: Fri Apr 23, 2010 6:08 pm
- Sailboat: Other
- Location: Isle Of Palms, SC - 2000 Catalina 380 "Interlude"
BWY Customer Service
Kudos to Todd and Ezra at Blue Water Yachts. I'm doing a hub and brake overhaul on my aluminum trailer before I trailer 3 days to Syracuse for my Erie Canal/Lake Champlain trip. Todd made sure I was getting all I needed and Ezra is getting the parts here in time to complete the overhaul. Thanks a bunch gents!
Bob
Bob
- kmclemore
- Site Admin
- Posts: 6037
- Joined: Sun Feb 08, 2004 9:24 am
- Sailboat: MacGregor 26X
- Location: Ambler, PA -- MACX2018A898 w/ Tohatsu 50D -- 78 BW Harpoon 4.6 -- 2018 Tahoe 550TF w/ 150 Merc
Re: BWY Customer Service
Yes, they consistently get high marks for service - so glad we have them as one of our key Mac parts vendors.
BTW, how far are you going up Lake Champlain? We have a cottage there on the lake and may be there part of the summer.... Perhaps arrange a visit?
BTW, how far are you going up Lake Champlain? We have a cottage there on the lake and may be there part of the summer.... Perhaps arrange a visit?
- fishheadbarandgrill
- Captain
- Posts: 501
- Joined: Fri Apr 23, 2010 6:08 pm
- Sailboat: Other
- Location: Isle Of Palms, SC - 2000 Catalina 380 "Interlude"
Re: BWY Customer Service
Our plan is to go as far as Burlington. Spend a few days there then heading back down.
- EZ
- Engineer
- Posts: 153
- Joined: Sun Feb 01, 2004 4:54 pm
- Sailboat: MacGregor 26M
- Location: 2004 26M "Stray Monkey", with Etec 50, SF Bay, CA
Re: BWY Customer Service
I am currently trying to get my lifeline setup with a pelican hook through BWY. This is starboard side hook that is sold as a part of their quick rigging kite. It allows you to lower the starboard lifeline so the shrouds will clear when you move the mast before/after trailering.
I have been working with Ezra, and I have found his service to be "ok". Not really bad, but not really that great either. I sent him my lifeline to get the hook swaged on. I called him on a sat and asked if he could get it back to me in a week. He said no problem. I called on the following Thursday, Cheryle answered, said he would call me back, he didn't. Called on Friday and he said he didn't send it yet b/c another item on my invoice was backordered. He said he would overnight it and split the shipping cost with me since he lagged on his follow through (ok, splitting the shipping was pretty good cust service).
Here I am, Sat afternoon at 5:45pm and no lifeline with pelican hook. Not sure what is going on here. Kind of frustrating/annoying.
I have been working with Ezra, and I have found his service to be "ok". Not really bad, but not really that great either. I sent him my lifeline to get the hook swaged on. I called him on a sat and asked if he could get it back to me in a week. He said no problem. I called on the following Thursday, Cheryle answered, said he would call me back, he didn't. Called on Friday and he said he didn't send it yet b/c another item on my invoice was backordered. He said he would overnight it and split the shipping cost with me since he lagged on his follow through (ok, splitting the shipping was pretty good cust service).
Here I am, Sat afternoon at 5:45pm and no lifeline with pelican hook. Not sure what is going on here. Kind of frustrating/annoying.
- sailboatmike
- Admiral
- Posts: 1597
- Joined: Thu Mar 12, 2015 10:17 pm
- Sailboat: MacGregor 26X
- Location: Australia
Re: BWY Customer Service
Companies pretty much live or die by the quality of their service, I would hope that after two mess ups they would pay for the postage and provide the part free of charge for your inconvenience.
Everyone knows things happen and something may go not to plan, its what they do to rectify the problem that becomes important and keeping the customer informed, a simple phone call so your not waiting home all day for something that isnt coming goes a long way and lets the customer know that you are on the ball
Everyone knows things happen and something may go not to plan, its what they do to rectify the problem that becomes important and keeping the customer informed, a simple phone call so your not waiting home all day for something that isnt coming goes a long way and lets the customer know that you are on the ball
- kmclemore
- Site Admin
- Posts: 6037
- Joined: Sun Feb 08, 2004 9:24 am
- Sailboat: MacGregor 26X
- Location: Ambler, PA -- MACX2018A898 w/ Tohatsu 50D -- 78 BW Harpoon 4.6 -- 2018 Tahoe 550TF w/ 150 Merc
Re: BWY Customer Service
Ah. Well, we're a bit higher up... near Rouse's Point, about 5 miles from Canada!fishheadbarandgrill wrote:Our plan is to go as far as Burlington. Spend a few days there then heading back down.
- Catigale
- Site Admin
- Posts: 10421
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- Sailboat: MacGregor 26X
- Location: Admiral .............Catigale 2002X.......Lots of Harpoon Hobie 16 Skiffs....Island 17
- Contact:
Re: BWY Customer Service
I'm in Albany area of course, I'll PM private coordinates in case you have any problems.fishheadbarandgrill wrote:Kudos to Todd and Ezra at Blue Water Yachts. I'm doing a hub and brake overhaul on my aluminum trailer before I trailer 3 days to Syracuse for my Erie Canal/Lake Champlain trip. Todd made sure I was getting all I needed and Ezra is getting the parts here in time to complete the overhaul. Thanks a bunch gents!
Bob
Keep that speed down in NY...it isn't FL! 70 mph max on I90 and I 87
- Chinook
- Admiral
- Posts: 1726
- Joined: Sun Feb 26, 2006 7:20 pm
- Location: LeavenworthWA 2002 26x, Suzuki DF60A
Re: BWY Customer Service
Hi Kevin,
Hope you're up at your cottage when we pass by next summer. It would be great to meet up with you.
Cheers, Mike
Hope you're up at your cottage when we pass by next summer. It would be great to meet up with you.
Cheers, Mike
- kmclemore
- Site Admin
- Posts: 6037
- Joined: Sun Feb 08, 2004 9:24 am
- Sailboat: MacGregor 26X
- Location: Ambler, PA -- MACX2018A898 w/ Tohatsu 50D -- 78 BW Harpoon 4.6 -- 2018 Tahoe 550TF w/ 150 Merc
Re: BWY Customer Service
Well, PM me or email me when you're coming 'round and I'll see if we can make it work. Jana and I are spending more and more time there as time goes on, so, maybe so!Chinook wrote:Hi Kevin,
Hope you're up at your cottage when we pass by next summer. It would be great to meet up with you.
Cheers, Mike
Cheers,
Kevin
- Cougar
- Engineer
- Posts: 159
- Joined: Mon Jan 12, 2015 3:02 am
- Sailboat: MacGregor 26X
- Location: Leeuwarden, Netherlands
Re: BWY Customer Service
I am very, very happy with BWY's service. I needed a pair of baby stays for my homebrew mast raising pole. Shipping costs to Europe are rather high, so when I had to be in Las Vegas, NV for work last April, Ezra agreed to have the parts sent to my hotel. They even arranged a guaranteed delivery date. That's what I call service!
When I got home I found a note that airport security had openend my luggage. Guess they were curious about the stainless steel trip wires seen in the scanner.
When I got home I found a note that airport security had openend my luggage. Guess they were curious about the stainless steel trip wires seen in the scanner.