BWYachts?
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- Engineer
- Posts: 113
- Joined: Mon Sep 18, 2017 6:19 pm
- Sailboat: MacGregor 19
- Location: Central Massachusetts
BWYachts?
Has anyone had luck getting in touch with BWYachts lately? I've been trying to follow up on an outstanding order (almost 3 months) for a couple weeks. No one answers the phone and I'm getting no response to emails sent to [email protected]. Hope everything is ok with Todd and company.
Dukling
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- Admiral
- Posts: 1791
- Joined: Mon Jul 14, 2008 8:05 am
- Sailboat: MacGregor 26X
- Location: Toronto Canada
- Contact:
Re: BWYachts?
I emailed Todd at BWY Tuesday at [email protected] about a mainsheet traveler I ordered back in October 2021. He got right back to me with a response. He always has in the past.
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- Just Enlisted
- Posts: 14
- Joined: Mon Oct 07, 2013 11:08 pm
- Sailboat: MacGregor 26X
- Location: Mayo, MD
Re: BWYachts?
Contacted him late last night (East Coast time) with a question before placing an order, found the answer this morning and placed the order. Five stars out of five.
- BillyBobV
- Just Enlisted
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- Joined: Thu Jan 09, 2020 9:52 pm
- Sailboat: MacGregor 26S
- Location: Willows, CA
Re: BWYachts?
I was at their shop in person around Christmas and recall they were going to be doing some extended cruising this year.
Bill V
Areion
1991 26S
Areion
1991 26S
- Highlander
- Admiral
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- Sailboat: MacGregor 26M
- Location: Maccutter26M 2008 75HP Merc. 4/S Victoria BC. Can. ' An Hileanto'ir III '
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Re: BWYachts?
I believe I read on their site somewhere they were going on an extended cruise this summer for like 4-6wks there was a mention of getting ur orders in before a certain dead line !
J
J
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- Admiral
- Posts: 2012
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- Sailboat: MacGregor 26X
- Location: NH & SC
Re: BWYachts?
Don’t know about them cruising or a vacation holiday but we just ordered a new keel hinge and pin for our Mac26X on-line last week and it arrived to us a couple of days earlier than anticipated.
Yes, BWY has been and is a full place for us.
Best Regards
Over Easy
Yes, BWY has been and is a full place for us.
Best Regards
Over Easy
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- Engineer
- Posts: 113
- Joined: Mon Sep 18, 2017 6:19 pm
- Sailboat: MacGregor 19
- Location: Central Massachusetts
Re: BWYachts?
UPDATE: My parts have shipped!
In the past I've had outstanding service from BWYachts. The past couple of emails I sent to orders@ never got a response. I tried the accessories@ as suggested and Todd replied right away. To boot he admitted he had forgotten to follow up on my order and has shipped it out. I like when someone is able to own up to a mistake and make it right.
In the past I've had outstanding service from BWYachts. The past couple of emails I sent to orders@ never got a response. I tried the accessories@ as suggested and Todd replied right away. To boot he admitted he had forgotten to follow up on my order and has shipped it out. I like when someone is able to own up to a mistake and make it right.
Dukling
- Russ
- Admiral
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- Sailboat: MacGregor 26M
- Location: Bozeman, Montana "Luna Azul" 2008 M 70hp Suzi
Re: BWYachts?
BWY is a first-rate outfit.
I bought my boat from them and all their rigging (cruising package) was first rate.
Glad you got a response from Todd. They are a valuable resource to the Mac community and it's nice to hear positive results.
I bought my boat from them and all their rigging (cruising package) was first rate.
Glad you got a response from Todd. They are a valuable resource to the Mac community and it's nice to hear positive results.
--Russ
- Stickinthemud57
- Captain
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- Location: Grapevine, Texas
- Contact:
Re: BWYachts?
I recall a time not long ago that Todd would chat with me I was out sailing one day, and that he was very generous with his time on many occasions.
I am experiencing the same - emails not answered - and I guess they are dealing with the things that beset almost all family businesses, and that everyone there is stretched a little thin.
Still, as Russ says, a first-rate outfit. With all the challenges, I am just glad they are there.
I am experiencing the same - emails not answered - and I guess they are dealing with the things that beset almost all family businesses, and that everyone there is stretched a little thin.
Still, as Russ says, a first-rate outfit. With all the challenges, I am just glad they are there.
The key to inner peace is to admit you have a problem and leave it at that.